Having problems with your Skype calls? Your internet connection – or your friend’s – is the most likely culprit.
A poor internet connection can cause dropped calls, delays, and poor-quality audio and video. You will also see the Call Quality indicator when there is an issue. The following tips should help. The site will tell you if there are any reported issues.
• Make sure you meet the minimum system requirements and are using the latest version of Skype. We're always improving call quality, so for best performance, make sure that you and the person you're calling meet the and are using the. • Check your computer and internet connection. A bad connection can cause dropped calls, blocky or frozen video, and poor sound.
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If you are having a bad connection, you may receive a notification saying Poor network connection. Here's a few other things that might affect your call quality: • Make sure you have a strong WiFi signal, or if possible, use a wired connection. • If the internet connection degrades during the call, Skype may turn off one or more video streams in group calls. Once the internet connection recovers, Skype will automatically turn the video back on. • If you're having connections issues in Windows, you can follow the troubleshooting steps in. • Close any applications that could be interfering with your call.
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File sharing applications, streaming audio or video, or even just having a browser open are all things that can eat up bandwidth. • If you're using Skype on a laptop and you're in power-saving mode, try plugging the laptop into AC power or switching it to maximum performance mode. Here are a few steps you can try: • Check your System's Privacy Permissions. For Mac OSX Mojave (10.14 or higher) and Skype for Windows 10 (version 14) users, make sure you've granted permission for Skype to use your microphone and camera. • Mac OSX Mojave (10.14 or higher): - Go to Mac System Preferences > Security & Privacy > Privacy Tab > Microphone/Camera and grant access to Skype. • Skype for Windows 10 (version 14): - Go to Start, then select the Settings gear > Privacy > then select either Camera or Microphone. Under both, make sure that Skype is toggled On. Restart Skype and go to your Skype Audio & Video Settings to verify the correct device is selected within Skype.
• Check your microphone, speakers or headphones. Make sure they are plugged in and not muted. If it is a Bluetooth device, be sure it is connected as well. • Check your camera. Make sure your camera is on, pointing towards you and there’s nothing obstructing it. From within Skype on desktop, go to your profile picture > Audio & Video Settings > Under Video, check to see if your video is showing a preview for your camera. Note: For Skype for Windows 10 users, make sure your webcam meets the for Windows Store apps.